Payment, Return and Shipping policies

Payment

Our standard payment way is by internet. 2checkout is our authorized retailer.

If you do not wish to pay by Internet. We can accept orders by telephone, fax, and mail also. We also accept payment by check, draft, money order, wire transfer, and inter-bank transfer. For more details please tell us.

The time to accept and confirm an order are:

• -Internet payment .- Immediately. All the payments are revised by 2checkout.com fraud department (2Checkout.com, Inc. is our authorized retailer). If some payment is considered of high risk we will proceed to its analysis and you will be notified
• -Other methods .- Please tell us.

Return Policy

Simply return the unopened bottles or bags. We will refund you : Payment - shipping costs- Administrative costs. Valid for 90 days after purchase.

IP Natural S.A.C., will replace goods damaged as a result of bad transportation in the opportunity the insurance covers the corresponding cost. In order to make the right to get the replacement valid, the Client should make a formal claim to the carrier (Postal Service, Courier, or other) at the moment of delivery. Damage should be accurately specified. If the goods have been dropped off at destination without Clients participation, then the Client that suspects that the goods could be damaged due to the appearance of the package, should call the carrier to open the package together, then doing the claim if corresponds. In case some damaged good is found without noticing it before the package is opened, then the Client should present a written claim to the carrier. A photograph would be useful in most cases.

Client should send the claim number or a copy of the document used for such purpose, and a photo if available, to IP Natural S.A.C., by email or by fax.

The Shipping

All our prices include all shipping costs (Economic) from Perú to your address in any place of the world. Maybe could be some taxes in your country.

We have 3 shipping methods designed for you:

- Regular Method.- Your order will be dispatched by International Certified Air Mail Courier. The normal shipping time is 21 business days after your order is accepted and confirmed. $0 additional costs.

- Fast Method.- Your order will be dispatched by International First Class Certified Air Mail Courier. The normal shipping time is 9 business days after your order is accepted and confirmed. $ 6.99 additional costs.

- Express Method.- Your order will be dispatched by EMS courier. The normal shipping time is 1 week after your order is accepted and confirmed. $ 15.99 additional costs.

You have to choose your preferred method into our Secure payments system. If you wish another shipping method please tell us.

Your order will be dispatched next working day your order is accepted and confirmed.

Delivery time is referential. The delivery time stated in the site is the normal one that use to happen with the Postal or Courier companies, respectively for Regular, Fast or Express transportation. In some countries Customs delay the delivery of the products for inspections or other purposes. IP Natural S.A.C, does not guarantee such statement.

We will send with your shipment: Commercial Invoice and Postal Customs Declaration. If you need another document please tell us before. For small orders is not necessary another document.

The treatment with local authorities is customer's responsibility.

Business's location and responsibility

Our company is in Perú and our activity is governed under Peruvian laws.

If you need another information please tell us.